Product Training

Nvest Training Solutions
Video Conferencing Training
Digital Signage Training
Interactive Whiteboard Training
Telecoms Training

Nvest Training Solutions

Download our Training Solutions Brochure

Why use Nvest for your product training?

It’s a competitive world out there; what makes the difference between a box shifter or broad liner and a business that really stands out head and shoulders over the competition? A key differentiator is a business that’s able to offer a complete solution to its customers – going the extra mile in not just selling and installing a piece of technology, however also providing a service that ensures the customer receives first class support in the use of that product tailored to their individual needs within their specific working environment.

So in essence, the right product and services, a trouble free installation and a bespoke end user training experience. The results? A vast amount of after-sales
troubleshooting is eradicated for your business; your customer sees a great return on their investment in no time at all and is confident in the decision he made to use you over your competition.

What’s not to like?

After all, put yourself in your customers’ situation. How many times have you made a technical purchase and cast the manual aside and just’ got on with it”?

Maybe time doesn’t allow you the luxury of reading it from cover to cover; perhaps one look at the language -which may be English but could as well be writing in hieroglyphics – makes you go cold and fills you with dread. Maybe you’re just impatient and want to crack on and learn the product’s features by yourself or you might think you already know all there is to know – however what might you be missing? Do you suppose your customers are any different?

Would it sound familiar if we mentioned the many unfortunate tales we’ve heard about our clients having to delay an installation or a sales presentation? Have you been in this situation because your engineer was busy showing a client the basics of how to use a product or your salesperson was giving the client a heads up on the key things to remember? Is this a good use of their time? Are they doing what they are really good at or missing out on other opportunities? Are
they even conveying the right messages in language accessible to the client or just leaving them a little baffled?

There’s a simple solution; use Nvest’s professional services to deliver product training to your customers.

How product training with Nvest works

Our approach is consultative and hands on, providing an experiential learning platform for your customer.

We pride ourselves in our ability to take technology and simplify it into useable and meaningful learning steps minus the jargon. The result? From Boardroom
to Shopfloor, everyone understands it and gets a great grasp of everything they really need to know.

We will work with you to determine the needs and values of the service you provide to your clients, and will ensure that these are reflected in the content and delivery of training solutions. We will act as your expert witness to ensure all knowledge gaps are plugged and that your clients have a very clear understanding of how and when to best use the products and services provided.

We provide a full TNA (training needs analysis) prior to attending site, which includes:

health and safety
product set up and installation review
overview of business and their expectations for usage
current knowledge levels
barriers to learning and usage
numbers to be trained

We will provide a training schedule to site 24 hours before training is due to start. Training is interactive and involves a great deal of hands on experience. All sessions are supported with product documentation, crib sheets and key tips for usage (each being bespoke not just to client but also to the individual user).

We will not leave site until our Trainer is happy that all delegates have a good understanding and are confident in their skills. Feedback is provided to you within 24 hours of training completion.

Above all our sessions are experiential and informative, value adding, fun and our Trainers are passionate in their approach.

Advanced Course includes above and:

half day sessions – approx 4 hours on site
full day sessions – approx 6 hours on site
familiarisation sessions – approx 90 mins

Remote training via phone or web

webinars
remote training via video conferencing
solution for both half and full day sessions

What if Nvest provides your product training?

When you begin working in partnership with Nvest, you’ll see lots of great outcomes, including:

Customers perceiving you as their supplier of choice because you’re not like all the rest; you exceed their expectations and stand head and shoulders above your competition
You’re a company they want to do business with because you’ve encouraged them to buy a product – most probably sold on your knowledge of both the customer’s needs and the product’s features and benefits – for which they get a great return on their investment by understanding and using full functionality of their purchase quickly and simply, It does what it says on the tin, rather than just having a fancy label and lack lustre content.
The upshot is that your Customers trust you and that loyalty becomes a key determining factor when next year’s budget is available,
And the piece de resistance is that once you’ve identified the training need – whether it’s a value-add or add-on – you don’t need to do a thing; Nvest take care of everything for you.

It’s a total no brainer really, isn’t it?

Video Conferencing Training

Download our Video Conferencing Training Brochure

Why Video Conferencing?

In today’s fast moving commercial environment, businesses are recognising the need to focus on technology and slicker working practices. The business world gathers pace with demands being made on companies’ time, money and productivity; add to this the ever increasing need for a good carbon footprint and it really is a no brainer to have Video Conferencing installed.

Naturally when a company invests in new technology, they expect to use it to its full potential-largely based upon the features and benefits that sold it in the first place. When their team is knowledgeable and therefore confident in using the new product to its full capacity, greater productivity and results are achieved. The result? Well, it means that your customer reaps a great return on investment and is therefore highly likely to make you his first port of call the next time he makes a purchase.

So win-win all round, eh?

The key to achieving all of these things successfully is to ensure that first class product training is delivered by a company with incomparable knowledge and hands on experience of the product who are able to speak in plain English at a level the end user can grasp. Nvest’s training provides this.

Remove the fear and anxiety often associated with picking up and running with new technology
Educate the end user with the system’s full capabilities and operation
Explain the product and its use in clear and simple terms relevant to the individual’s knowledge levels, ensuring they can easily accomplish their everyday tasks -leaving all of the confusing technological jargon behind
Build the end user’s confidence – not just in usage, but also in the product, Brand and therefore you!

Obvious really, isn’t it?

How our Video Conferencing training works

We do the legwork for you by liaising directly with your end user on your behalf to ensure that everything is in place before training commences, from installation completion to Health & Safety requirements. We also get a good understanding of the knowledge levels of the end users we’ll be training and the way in which they wish to use the product specifically within their business arena so that we can bespoke the training to match their needs.

We bring a consultative approach, tailoring the content to meet the needs of the business and end user alike. We use our skills to ensure whoever we are training feels confident and at ease and we ensure the learning runs at the rate that suits the individual.

As part of our comprehensive training service we:

Schedule the training sessions
Organise contact and start times
Liaise with installation teams for system and product set up details
Provide branded product guides
Feedback within 24 hours of training completion

We provide training for:

New Users
Advanced Users
System Administrator Training
Managing a multipoint Control Unit

Sample end user training content:

Understanding the business benefits of Videoconference
Why use video? What are the benefits to me and my organization?
Video Conference Etiquette
Being on Camera
Powering up
Preparation of equipment and room
Setting up a call
Controlling audio
Controlling video
Using the document camera
Multipointing
Who to call for help

Advanced Course includes above and:

Business benefits – presentations
Sharing information
Preparation of equipment and room
Using Annotations and storing graphics
Showing PowerPoint presentations
Using the Whiteboard
Sharing Data

We can deliver training on a number of leading products, to include:

Polycom
Cisco
Avercom
Lifesize
Tandberg
AMX

If the product your end user requires training on isn’t listed then ask us as we have the capability to turn our hands to most products.

What if your Video Conferencing Training is with Nvest?

When your customer has undertaken training with Nvest and understands how to confidently fully maximise the capabilities of their Video Conferencing system, it’ll feel great when you hear them reporting back to you the benefits they’re reaping, such as:

a dramatic effect on the way they do business, since VC offers not only face to face communication but also has the ability to share any type of information too, now that they understand how
faster decision making by quickly and easily bringing together all of the relevant people
huge productivity gains
money saved due to massively reduced travel costs
time saved due to a reduction of ‘downtime”
strengthened bonds with remote colleagues and clients
shortened hiring processes within HR departments
leading the way in the Government’s Climate Change challenge to UK businesses by reducing Green House Gas emissions by lowering their carbon footprint

And it’ll feel even greater to know that your customer is so impressed with the product they purchased from you that they want to spend next year’s technology budget with you, won’t it?

Digital Signage Training

Download our Digital Signage Training Brochure

Why Digital Signage?

In today’s fast moving world, there’s a growing recognition in both business and education of the need to focus on technology and slicker working and teaching practices. Both arenas gather pace with demands being made on their time, money and productivity; effective communication is the backbone.

It’s a fundamental part of any business and can make the difference between a profitable and non profitable organisation. That will explain why so many are choosing Digital Signage products to get their message out loud and clearly visibly to their target audience.

Naturally when a company invests in new technology, they expect to use it to its full potential-largely based upon the features and benefits that sold it in the first place. When their team is knowledgeable and therefore confident in using the new product to its full capacity, greater productivity and results are achieved. The result? Well, it means that your customer reaps a great return on investment and is therefore highly likely to make you their first port of call the next time they make a purchase.

So win-win all round, eh?

Our Nvest Trainers will:

Remove the fear and anxiety often associated with picking up and running with new technology
Educate the end user with the system’s full capabilities and operation
Explain the product and its use in clear and simple terms relevant to the individual’s knowledge levels, ensuring they can easily accomplish their everyday tasks -leaving all of the confusing technological jargon behind
Build the end user’s confidence – not just in usage, but also in the product, Brand and therefore you!

Obvious really, isn’t it?

How our Digital Signage training works

As part of our comprehensive training service we:

Schedule the training sessions
Organise contact and start times
Liaise with installation teams for system and product set up details
Provide branded product guides
Feedback within 24 hours of training completion

We provide training for:

New Users
Advanced Users
System Administrator Training

Example content for a Magiclnfo training session:

Install the client and server software
Configure the Magiclnfo display
Log in and configure the server
Register content with the library
Create screen templates using library content
Schedule templates to run on network
Publish the scheduled content to the network

We can deliver training on a number of leading products, to include:

Signagelive
Onelan
Scala
Supersign
Wallflower
Magic info i
Dzine
Magic info pro

If the product your end user requires training on isn’t listed then ask us as we have the capability to turn our hands to most products.

What if we provide your Digital Signage training?

When your customer has undertaken training with Nvest and understands how to confidently fully maximise the capabilities of their DigitalSignage system, it’ll feel great when you hear them reporting back to you the benefits they’re reaping, such as:

Retailers grabbing their potential customers’ attention and influencing their buying decision even before the point of purchase
The high costs and time involved in creating and distributing print ad campaigns massively reduced
The ability to change messaging to their target audience at the touch of a few buttons, not previously possibly with standard static advertising
Educational timetables and changes easily cascaded through schools, colleges and universities
Effective multiple messaging and advertising reaching hundreds of people through use in public areas such as shopping centres and rail stations
Brand marketers using vibrant, media rich messages to reach anyone, anytime, anywhere …or perhaps the potential clients in their reception area
The council offices who moved all visitors and employees to safety by knowing how to urgently flash up a silent security threat on screen

And it’ll feel even greater to know that your customer is so impressed with the product they purchased from you that they want to spend next year’s technology budget with you, won’t it?

Interactive Whiteboard Training

Download our Interactive Whiteboard Training Brochure

Why Interactive Whiteboards?

In today’s fast moving world, there’s a growing recognition in both business and education of the need to focus on technology and slicker working and teaching practices. Both arenas gather pace with demands being made on their time, money and productivity, which is why an increasing number are looking to technology provided by Interactive White Boards to improve communication, foster a collaborative environment in meetings, share knowledge in presentations and seminars and create the perfect tool for delivering interactive training and teaching to students of all ages.

Naturally when a company invests in new technology, they expect to use it to its full potential-largely based upon the features and benefits that sold it in the first place. When their team is knowledgeable and therefore confident in using the new product to its full capacity, greater productivity and results are achieved. The result? Well, it means that your customer reaps a great return on investment and is therefore highly likely to make you their first port of call the next time they make a purchase.

So win-win all round, eh?

Our Nvest Trainers will:

Remove the fear and anxiety often associated with picking up and running with new technology
Educate the end user with the system’s full capabilities and operation
Explain the product and its use in clear and simple terms relevant to the individual’s knowledge levels, ensuring they can easily accomplish their everyday tasks leaving all of the confusing technological jargon behind
Build the end user’s confidence – not just in usage, but also in the product, Brand and therefore you!

Obvious really, isn’t it?

How our Interactive Whiteboard Training works

As part of our comprehensive training service we:

Schedule the training sessions
Organise contact and start times
Liaise with installation teams for system and product set up details
Provide branded product guides
Feedback within 24 hours of training completion

We provide training for:

New Users
Advanced Users
System Administrator Training

Example content for a SMART training session:

Getting started: Learn about hardware components, how the SMART Board interactive whiteboard works and the basic principles of touch, write and save.
Working with Ink Aware applications: Learn to write directly into Microsoft:® Word, Excel® and PowerPoint:® software, and use these common applications with your SMART product.
Basic design in Notebook software: Adding images and interactivity. Learn how to manoeuvre through the software using tabs, tool bars and menus, and discover how to customise tools, change properties and manipulate objects.
Instructional design for interactive whiteboards: Learn design techniques for setting up activities and presentations on an interactive whiteboard.
Intermediate design in Notebook software: Learn how Notebook software can help you to structure content more effectively. Use new tools and add rich media content.
Delivering and leveraging interactive tools: Learn best practices for teaching and presenting with an interactive whiteboard. Discover the differences between using Notebook software to create presentations in advance and using the software spontaneously.
Additional resources: Find out how SMART supports you with a number of resources, including free training materials and an online community

What if we provide your Interactive Whiteboard Training?

When your customer has undertaken training with Nvest and understands how to confidently fully maximise the capabilities of their Interactive White Board, it’ll feel great when you hear them reporting back to you the benefits they’re reaping, such as:

Previously’ resistant to change” teachers embracing the convenience of the technology and being better able to plan resource packed lessons
Lessons being enhanced by easily integrating video, animation, DVDs and internet content
Increased motivation from students being encouraged to confidently interact with lessons
Large groups comfortably sitting in and contributing to a presentation when previously they were crowded around a single computer
In house training departments getting great results through delegate interaction
Meetings taking on a whole new meaning of productivity by multi-collaboration and easy sharing of materials and knowledge
Increased dialogue and feedback with the ability to edit in groups on the go

And it’ll feel even greater to know that your customer is so impressed with the product they purchased from you that they want to spend next year’s technology budget with you, won’t it?

Telecoms Training

Download our Telecoms Training Brochure

Why use telecommunications technology?

In today’s fast moving commercial environment, businesses are recognising the need to focus on technology and slicker working practices. The business world gathers pace with demands being made on companies’ time, money and productivity; effective communication is the backbone. It’s a fundamental part of any business and can make the difference between a profitable and non profitable organisation.

Telecommunications form the hub of that communication infrastructure and increasingly companies are moving towards more feature packed systems to up their efficiency and also considering VOIP systems to dramatically lower their costs. Naturally when a company invests in new technology, they expect to use it to its full potential-largely based upon the features and benefits that sold it in the first place.

When their team is knowledgeable and therefore confident in using the new product to its full capacity, greater productivity and results are achieved. The result? Well, it means that your customer reaps a great return on investment and is therefore highly likely to make you his first port of call the next time he makes a purchase.

S0 win-win all round, eh?

Our Nvest Trainers will:

Remove the fear and anxiety often associated with picking up and running with new technology
Educate the end user with the system’s full capabilities and operation
Explain the product and its use in clear and simple terms relevant to the individual’s knowledge levels, ensuring they can easily accomplish their everyday tasks -leaving all of the confusing technological jargon behind
Build the end user’s confidence – not just in usage, but also in the product, Brand and therefore you!

Obvious really, isn’t it?

How our Telecoms Training works

As part of our comprehensive training service we:

Schedule the training sessions
Organise contact and start times
Liaise with installation teams for system and product set up details
Provide branded product guides
Feedback within 24 hours of training completion

We provide training for:

New Users
Advanced Users
System Administrator Training

Sample end user training content – Cisco VolP

Adjusting the phone: Ring tone, Volume control, Viewing angles, Screen contrast,
Using hold
Voicemail: Access key, Remote access, Greetings menu, Custom operator number, Password change, General overview of other VM features
Overview of soft keys
Call control: Transferring calls, Call waiting, Ad-hoc conferencing, Call forwarding, Do not Disturb, Using pickups, Call logs, Directories

Personal Phone Manager – to encourage use of key productivity functions from within the web interface.

First login: Setting up Voice Assistant, Installing ActiveX controls, Personalisation, Click to dial
Voice Assistant functions
Directories: Importing contacts, Corporate directory
Voicemail
Call Management: Call logs, Call screening, Find-Me, Changing default forwarding behaviour, , Call treatment delay, Setting Out Of Service forwarding
Meet-Me Conferencing

We can deliver the following:

Enduser training
Call centre superviser training
Call centre Handset training
Console training
Basic Installations
System administration
Phone manager

We can deliver training on a number of leading products, to include:

Cisco VolP
Avaya (Index & IP Office)
Samsung
Inter- Tel
LG
Mitel
Panasonic
Nortel
Ericcson

If the product your end user requires training on isn’t listed then ask us as we have the capability to turn our hands to most products

What if we provide your Telecoms raining?

When your customer has undertaken training with Nvest and understands how to confidently fully maximise the capabilities of their PBX or Voice Over IP system, it’ll feel great when you hear them reporting back to you the benefits they’re reaping, such as:

Having incoming calls handled with speed and efficiency by a Receptionist fully conversant with the basic and advanced features offered by their system
Understanding how to correctly set up’ hunt” groups, never missing a departmental call and always having someone pick up the phone from within the relevant team and never missing that all important sales lead
Being adept at setting up corporate and individual voicemail facilities and retrieving messages
Staff with a direct dial facility grasping how to operate their handsets and never losing a call
The money they are saving with their VOIP system by having their telephone calls go over the internet, particularly as they have international offices and/or clients
Transferring calls not just within individual offices, but all around the world rather than having a potential client need to call another number
Knowing how to set up a ‘find me” facility, which means that wherever they are, important callers can always find them now they know
Knowing that they have all of the functions they need set up to run their business in London whilst they’re on holiday in the Seychelles
Field staff being able to work from their laptop with a telephone software licence, having all of the functions of a physical handset right there, wherever they are

And it’ll feel even greater to know that your customer is so impressed with the product they purchased from you that they want to spend next year’s technology budget with you, won’t it?