Product Training – Telecommunications

Office Phone Systems

The days of a phone being just a phone are long behind us, for most businesses changing their telephone system is a daunting prospect and a major disruption to already packed work schedules. At Nvest our ethos and intent is very simple, let us take the pain out of the transition; our highly skilled trainers will work with you and the end users to ensure they fully understand the way they work, they will then use their extensive product knowledge to pass on best practice to ensure that each user’s new telephone actually fits into their work and delivers ways to help them achieve more for less.

Whether a two man band, a school or a massive corporation everyone will want to see a return on their investment; ensure training time is factored into the project and let us do the rest. As well as ensuring the users benefit most from their feature rich system our trainers will actively look for opportunities to improve on current configuration; they help design, implement and check workflow solutions in real time ensuring that the system is left set for optimum performance. A small culture change such as forwarding calls to mobiles when the user is away from their desk results in a win : win, productivity is increased and call revenue is generated. We have a proven track record in reducing the amount of call traffic to your support functions; effectively freeing expensive resource for profit making tasks.

All our telephone training is delivered in small, personal groups with a no pressure approach; learning is meant to be comfortable and fun.

We offer the following solutions:

End user training
Reception console training
End user administration
Dealer sales force training
Train the Trainer

Technologies

With the changing face of telecoms Nvest has teamed up with SIP School to offer your sales force the best understanding of SIP, its uses and application and how to sell it effectively. We can offer:

SIP and Unified Communications
SIP and Unified Communications shows you how SIP underpins all the elements of Unified communications to realize efficiencies that a successful implementation promises to business.